Shipping & Delivery

We know that waiting for a package isn’t the most exciting part of online shopping – so we do everything we can to get your order to you as quickly and reliably as possible.

Quick Reference

1. Order Processing

Once your order is paid and confirmed, we get to work. Orders are processed and shipped within 1–3 business days.

Processing time is the period between when you place your order and when it leaves our warehouse – and it’s added on top of delivery time, so please keep that in mind when estimating when your package will arrive.

During busy seasons – like Black Friday, holiday sales, and other major promotions – processing can take up to 7 business days. We know waiting is hard, and we appreciate your patience during these busy times.

2. Shipping Time

Once your order is on its way, standard delivery takes 5–7 business days.

Please note that business days are Monday through Friday, excluding weekends and public holidays. During peak holiday seasons, carriers may experience delays beyond our control – we recommend allowing a few extra days for your package to arrive.

We ship via: USPS, UPS, and FedEx (carrier is selected based on your location and package size)

3. Tracking Your Order

As soon as your order is fulfilled and shipped, we’ll send you a tracking number via email.

Please allow up to 72 hours for the tracking link to become active – carriers need time to scan your package into their system. If the link doesn’t show updates right away, don’t worry – your package is on its way.

Tracking tips:

• Check your tracking page regularly for estimated delivery date and status updates
• If you didn’t receive a tracking email, check your spam folder first
• If you need to contact the carrier directly about a delivery issue, you’ll find the carrier’s tracking number in the “status” section of your tracking page – click it to be directed to the carrier’s website with their contact details

4. Important Delivery Notes

Multiple packages – We ship from different warehouses depending on inventory. If you order multiple items, they may arrive in separate packages. This is normal.

Local delivery – Once your package is with the carrier, we no longer have control over the final delivery process. If there are issues (like delays, failed delivery attempts, or packages left at the wrong address), the carrier must be contacted directly. You can find their contact information through your tracking link.

Didn’t receive your package? If the estimated delivery window has passed and you still haven’t received your order, email us at service@grptrade.com.com with your order number. We’ll look into it and work with you to find a solution.

5. Returns (Non-Quality Issues)

Changed your mind? The fit isn’t quite right? You can return most items within 7 business days of receiving your package for a refund.

Return conditions:

• Items must be brand new, unused, and unwashed
• All original tags, packaging, and accessories must be intact
• Customized products are not eligible for return (check the product page for details)

Shipping charges are non-refundable unless the return is due to our error.

6. Exchanges (Quality Issues or Wrong Items)

If you receive a product with quality issues (e.g., damaged, defective) or an item that does not match your order, we’ll make it right.

Exchange window: Within 30 business days of delivery

How to start an exchange: Email us at service@grptrade.com.com with:

• Your order number
• Photos of the product (for quality issues)
• A brief description of the issue

We’ll review your request and resolve it as quickly as possible – typically by sending a replacement of the same item.

7. How to Start a Return or Exchange

1. Email us at service@grptrade.com.com with your order number and reason
2. We’ll respond with return instructions and the return address
3. Pack the item carefully (using original packaging if possible) to prevent damage during transit
4. Ship the package back to us (return shipping costs are your responsibility, unless the return is due to our error)

Once we receive and inspect the returned item, we’ll process your refund or exchange promptly.

Questions About Your Order?

We’re here to help. If anything above isn’t clear, or if you’re running into an issue we haven’t covered, just reach out.

service@grptrade.com.com – we read every message personally and reply within 24 hours on business days.

Auris Capital Limited
NO. 16 SHING YIP STREET KOWLOON, Hong Kong, Hong Kong, 000000
service@grptrade.com